Privacy Policy

Stanway Screens Ltd is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you,
1. Important information and who we are Purpose of this privacy notice This privacy notice applies to all customers, prospective customers and business contacts. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information. Controller Stanway Screens Ltd (referred to as "we", "us" or "our" in this privacy notice), is the data controller, which means that we are responsible for deciding how we hold and use personal information about you. If you have any questions about this privacy notice, including any requests to exercise [your legal rights at 9], please contact us using the details set out below. Contact details Our full details are: Data privacy manager, Stanway Screens Ltd Oilcroft Orchard Main Road Bredon Tewkesbury Gloucestershire GL20 7LX Email address: Commented [SA2]: Requested Quintech to create Commented [SA3]: Telephone number: 01684 772378 You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Changes to the privacy notice and your duty to inform us of changes This version was last updated on 25/05/2018 we may update this notice at any time, for example to ensure that the notice remains compliant with data protection law in the UK. We recommend that you regularly revisit this update section to make sure that you keep up-to-date with any changes. It is also important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. Third-party links Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:  Identity Data includes first name, last name, username or similar identifier, title, job title, date of birth, gender, employer or business name.  Contact Data includes postal addresses, email addresses and telephone numbers (including mobile numbers).  Transaction Data includes details about payments and other details of products and services purchased from us.  Profile Data includes the history of our communications with you, such as purchases or orders, your personal and business interests, preferences, feedback and survey responses.  Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. (a) To contact you in response to a contact form or a quotation request you have submitted (b) To register your employer or business as a new customer
3. How is your personal data collected? We use different methods to collect data from and about you including through:  Direct interactions. You may give us your Identity and Contact Data by filling in forms on our websites or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you:  fill out a contact form on one of our websites, and;  fill out a quote request on one of our websites;  request marketing or brochures to be sent to you;  order our products or services; or  give us some feedback.
4. How we use your personal data We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:  Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.  Where we need to comply with a legal or regulatory obligation.  Where we have your consent. We will require your prior consent to use Contact Data to send you electronic direct marketing (such as email or text) unless the soft opt-in applies. You have the right to withdraw consent to marketing at any time by contacting us or clicking on the unsubscribe link in the relevant marketing email or text.] The [Glossary] section of this notice explains more about the types of lawful basis that we will rely on to process your personal information and when soft opt-in will apply. Purposes for which we will use your personal data We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. Purpose/Activity Type of data Lawful basis for processing including (i) Identity (ii) Contact (a) Necessary for our legitimate interests (to provide you with details of our products, services and prices) (b) Necessary for our legitimate interests (to perform a contract with your employer or business, or a contract with a third party concluded in your interests) (a) To process and deliver orders for products and services (b) To manage payments, fees and charges (i) Identity (ii) Contact (iii) Transaction (a) Necessary for our legitimate interests (to perform a contract with your employer or business, or a contract with a third party concluded in your interests) (b) Necessary for our legitimate interests (to collect and recover money owed to us) To manage our relationship with your employer or business which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to provide feedback or take a survey (i) Identity (ii) Contact (iii) Profile (a) Necessary to comply with a legal obligation (b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) To administer and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (i) Identity (ii) Contact (iii) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation Marketing - Opting out You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or you can contact us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions. Change of purpose We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.  Service providers based in the United Kingdom who provide Delivery, IT and system administration services.  Professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.  HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.  Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers We do not transfer your personal data outside the European Economic Area (EEA). Commented [ZR4]: Is this correct?
7. Data security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention How long will you use my personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any warranty, legal, accounting or reporting obligations and requirements. By law we have to keep certain basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see [Your legal rights] below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights Under certain circumstances, you have the following rights under data protection laws in relation to your personal data: You have the right to: Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you wish to exercise any of the rights set out above, please [contact us] No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary LAWFUL BASIS Legitimate Interests means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by [contacting us] Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to. SOFT OPT-IN Soft Opt-in means we can send you marketing texts or emails if:  We have obtained your Contact Data in the course of a sale (or negotiations for a sale) of a product or service to your employer or business;  We are only marketing our own similar products or services; and  We gave you the opportunity to refuse or opt- out of the marketing both when we first collected the Contact Data and in every message after that.